G.SKILL RMA Procedure
Please read the following agreement:

• Read the following policy carefully
• Fill out the Request Form
• Wait for the official RMA number to be issued
  (Once your request is verified eligible, the RMA number would be issued within 2 business days)
• Print out the RMA form and send it along with the defective item back to us.

USA RMA Request Form
General RMA Request Form
End User RMA Policy
Please read the following agreement:

• G.SKILL General Policy
  G.SKILL recommends for customers to first contact their vendors for faster replacement or refund transactions. If experiencing difficulties in warranty service through your dealer or place of purchase, G.SKILL will attempt to resolve this issue.
  For faster and more efficient service, G.SKILL recommends for users to troubleshoot with support technicians prior to requesting for RMA. This may save time and costs for unnecessary shipping of products.
• Warranty Effective On Date of Manufacture
  G.SKILL's memory modules all carry a lifetime warranty. That means G.Skill products are guaranteed to operate, as specified by their datasheet, and in the operating environment for which they were intended, for the life of the product or the extent of the warranty.
• Warranty Exclusions
  Products with missing or defaced serial numbers
  Products damaged by environmental factors, which include oxidation and/or damages caused by natural disasters
  Physical Damages which include, but not limited to, the following:
  • Unauthorized modifications
  • Misuse, neglect or improper assembly
  • Transport damages due to improper packaging or carrier
  • Burns resulting from faulty or failed electric power
  • Missing/bent pins
  G.SKILL will not be liable for general, consequential, incidental or special damages which include, but not limited to, the following:
  • Loss or recovery of data
  • Loss of profit
  • Installation or replacement products
  • Inspection or testing costs
  • Installation and removal fees
  G.SKILL will not be responsible non-G.SKILL products received
  G.SKILL will contact customers for return shipping/freight charge of physically damaged, out of warranty and/or non-G.SKILL products. G.SKILL will not be responsible for product(s) if there is no response or payment received within 1 year of contact to customer.
• Packaging and Shipping
  • Only include products and quantities approved for requested item(s) on RMA request
  • Send the bare product only (original packaging, accessories and/or other peripherals may not be returned)
  • Include a copy of all related RMA documents
  • RMA number must be written visibly on the outside box
  • Electrostatic bag is recommended to protect product from ESD(electro static discharge) influences during shipping
  • Package contents securely to prevent possible shipping damages
  • A carrier that provides tracking information and/or delivery confirmation is recommended
  • G.SKILL will not be responsible for shipments where proof of delivery is not available
  • Customer will be responsible for shipping to G.SKILL
• Second RMA Procedures
  • Users must troubleshoot with a tech support representative prior to requesting a second RMA
  • If a G.SKILL technician concludes that the product qualifies for a second RMA, G.SKILL will issue a call tag for the product:
  • If the product is defective upon inspection, the product will be repaired/replaced and returned to the user at G.SKILL's expense.